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Terms & Conditions

Last updated: November 11, 2025

1. Acceptance of Terms

By accessing or using Lōnova ("the Service"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree, please do not use the Service.

These Terms constitute a legally binding agreement between you and Lōnova Ltd ("we," "us," or "our").

2. Service Description

Lōnova is a longevity and health optimization platform designed to help users track, understand, and improve their healthspan through data visualization, wearable integrations, and science-backed insights.

Important:

  • Lōnova is not a medical device or diagnostic tool, and it does not provide medical, clinical, or healthcare advice.
  • All information, visualizations, and recommendations generated by Lōnova (including AI-generated insights) are for informational and educational purposes only.
  • You should always consult a qualified healthcare professional before making changes to your diet, exercise, medication, or treatment plan.

Service Availability:

  • We may add, modify, suspend, or discontinue any feature or aspect of the Service at any time without prior notice or liability.
  • We do not guarantee uninterrupted, secure, or error-free operation.

3. User Accounts and Responsibilities

To use Lōnova, you must:

  • Be at least 18 years old, or 16+ with the consent and supervision of a parent or legal guardian.
  • Provide accurate, current, and complete information when registering.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorized access or use of your account.
  • Comply with all applicable laws and regulations in your jurisdiction.

You are solely responsible for the accuracy of any information, data, or health metrics you upload, enter, or sync with the Service.

Lōnova does not verify the accuracy or completeness of user-provided or third-party data.

4. Prohibited Uses

You agree not to:

  • Use the Service for unlawful, fraudulent, or malicious purposes.
  • Attempt to gain unauthorized access to any systems or data.
  • Interfere with or disrupt the Service, its servers, or networks.
  • Use any automated system or bot to access the Service without permission.
  • Transmit viruses, malware, or malicious code.
  • Impersonate another person or entity.
  • Share, transfer, or sell your account credentials.
  • Upload or transmit any data that you do not have legal rights to share (including third-party medical records).

5. Intellectual Property

All content, features, design elements, software, and trademarks comprising the Service are the exclusive property of Lōnova Ltd and are protected under applicable copyright, trademark, and intellectual property laws.

You retain ownership of your data and any information you input or upload to the Service.

By using Lōnova, you grant us a limited, non-exclusive, revocable license to use your data solely for the purpose of operating, maintaining, and improving the Service, in accordance with our Privacy Policy.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

We make no guarantees that:

  • The Service will operate uninterrupted or error-free.
  • The results or insights provided will be accurate, complete, or reliable.
  • Defects or errors will be corrected.
  • The Service will meet your expectations or health goals.

Health Disclaimer:

Lōnova does not provide medical or diagnostic advice. Any insights, metrics, or recommendations generated by the platform (including AI-generated information) are for informational purposes only and should not replace consultation with qualified healthcare professionals.

You assume full responsibility for your use of the Service and any actions you take based on its outputs.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LŌNOVA LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

We are not responsible for:

  • Health outcomes resulting from use or misuse of data or insights.
  • Errors in third-party data (e.g., wearables, labs, or integrations).
  • Any interruption, delay, or failure in the Service caused by external factors.

Our total cumulative liability for any claim related to the Service shall not exceed the total amount you have paid to us, if any, in the preceding 12-month period.

8. Indemnification

You agree to indemnify, defend, and hold harmless Lōnova Ltd, its officers, directors, employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

  • Your use of or reliance on the Service.
  • Violation of these Terms.
  • Infringement of any third-party rights.

9. Subscription and Payment

Lōnova may offer free and paid subscription plans. Payment terms, billing cycles, and refund policies are clearly disclosed at the time of purchase.

We reserve the right to modify pricing or subscription tiers at any time. Changes will not affect your current billing period but will apply to future renewals.

Refund Policy:

Except as required by law, all fees are non-refundable. Certain refund requests may be reviewed on a case-by-case basis at our discretion.

For billing questions, contact support@lonova.io.

10. Termination

We reserve the right to suspend or terminate your account without notice for any violation of these Terms or misuse of the Service.

You may delete your account at any time by contacting support@lonova.io.

Upon termination, your right to access the Service will immediately cease.

Data Handling After Termination:

Your personal data will be handled in accordance with our Privacy Policy. We may retain certain information as required by law or to resolve disputes but will otherwise delete or anonymize your data.

11. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email, in-app notification, or through an updated posting on our website.

Your continued use of the Service after such updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.

Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including:

  • Natural disasters, extreme weather, or fire
  • Acts of war, terrorism, or civil unrest
  • Government actions or regulatory changes
  • Power or internet outages
  • Third-party service interruptions
  • Cyberattacks or data breaches beyond our reasonable control
  • Epidemics or pandemics

In such cases, obligations are suspended during the event, and we will make reasonable efforts to resume operations promptly.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lōnova Ltd regarding use of the Service and supersede all prior agreements or understandings, written or oral.

15. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Lōnova Ltd

Email: legal@lonova.io

Website: www.lonova.io

© 2025 Lōnova Ltd. All rights reserved.